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DESIGN | BUILD

Our Warranty

Built right. Backed for years. One call covers it all.

Every Ascendesign project is built by licensed, insured specialists we vet ourselves, sometimes from dozens of bids. When the work is done, we stand behind all of it. Not trade by trade. All of it, under our name.

Ascendesign Limited Warranty, at a glance
Residential
Commercial
Workmanship & installation
2 years
1 year
Plumbing, electrical, HVAC & low-voltage installation
2 years
1 year
Structural work we perform
10 years
Per contract
Manufacturer warranties
We file and manage the claim for you
We coordinate

Coverage begins on the day we complete your Final Walkthrough together.

One point of contact. Always.

Your warranty involves one company: us.

Your project may involve a dozen trades. If something isn't right, you call Ascendesign. We bring in the right specialist, manage the fix, and close the loop. If a subcontractor or manufacturer is slow to respond, that's our problem to solve, not yours.

Response times

Within 2 business days — within hours for emergencies like an active leak.
Inspection within 10 business days, with a clear plan.

How to file a claim

How it works

01

Tell us

Email hello@ascendesign.com or call (219) 230-3900 within 30 days of noticing an issue. Photos help.

02

We respond within 2 business days

And within hours for emergencies like an active leak.

03

We inspect within 10 business days

And give you a clear plan.

04

We make it right

Repair or replace, at no cost for covered items.

Thoughtful extras

11-month check-in

Before your first year ends, we return to touch up the small things homes do as they settle.

Transferable

Sell your home, and the remaining residential coverage goes to the next owner.

Your manufacturer warranties, organized

Handed over at completion, with claims handled by us.

What's not covered
  • Normal wear and aging.
  • Materials you supply. We still warrant our installation of them.
  • Changes or repairs made by others.
  • Damage from misuse, lack of routine care, or severe weather and other events outside our control.
  • Normal settling within industry tolerances.
  • Cosmetic marks visible at the Final Walkthrough but not listed then.
  • Device software, apps and internet service.
The fine print, briefly

This is a summary of the Ascendesign Limited Warranty. Your signed contract and warranty certificate contain the complete terms, conditions and exclusions and govern your coverage. Coverage takes effect once the project is paid in full. The warranty gives you specific legal rights, and you may also have other rights that vary from state to state. Some states don't allow limits on how long an implied warranty lasts or the exclusion of incidental or consequential damages, so those limits may not apply to you.

Questions?(219) 230-3900 · hello@ascendesign.com · ascendesign.com

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